How To Choose The Right Multiclient Network Monitoring Tool For Your Business


How To Choose The Right Multiclient Network Monitoring Tool For Your Business

Businesses typically start the year by drawing up plans to accelerate their productivity rate, revisiting existing strategies, or devising new ones to avoid the mistakes they made in previous years. This is key in elevating business growth. Managed service providers (MSPs) have to invest a lot more time and effort on network management compared to other businesses, as they are not only responsible for improving their organization but also the growth of their clients’ businesses. MSPs looking to bolster their multiclient network management strategy need a multiclient network monitoring tool.

Did you know? According to Fortune Business Insights, the managed service market will reach around $557.10 billion by 2028 at a compound annual growth rate of 12.6%.

Your multiclient network monitoring tool checklist

Organizations across industries and of all sizes are turning to service providers and expect them to meet all their demands. Complying with clients’ various network monitoring and management requirements can be a challenge, but with the right tool by your side, you can handle it effectively. The following checklist will make choosing the right multiclient network monitoring tool easy.


  • Easy to use
  • Remote access to clients’ network devices
  • Room to expand
  • Granular-level visualization
  • Quick recovery from mishaps
  • Automation of recurring tasks
  • ITSM integrations
  • Anticipating device failures
  • Cost-effective

Easy to use

Your MSP tool should make your job as a service provider easier, not further complicate things. The tool you pick should help you do all the heavy lifting without a hitch. The easier the tool is to use, the sooner you can onboard client network devices and devote time to value-adding tasks on your to-do list.

Remote access to clients’ network devices

Managed service providers ensure their multiclient environment steers clear of performance bottlenecks and other issues by monitoring, managing, and mitigating mishaps around the clock. The tool you rely on should let you access faulty devices remotely, get the information you need, and fix mishaps at once, all of which can greatly help reduce your MTTR.

Room to expand

As businesses and technology advance, networks need to grow with them. It is crucial for the tool you choose to oversee and handle your clients’ networks efficiently. This helps reinforce your decision of scaling your clients’ network. A handful of your clients can choose to scale up, a few might scale down, the MSP tool should have the capability to let you accomplish both seamlessly.

Granular-level visualization

Networks are susceptible to mishaps and failures. This is why service providers have to keep a keen eye on intricate details of all client networks simultaneously. Your MSP tool should meet all your visualization needs, like providing thorough information on groups of networks based on their geographic location, all from a single pane of glass.

Quick recovery from mishaps

Once raised, a critical alarm to fix a faulty device is like a ticking bomb that has to be resolved immediately, otherwise neighboring devices may crash as well. This is why your MSP software needs to be able to spot issues proactively and alert you about them. Further, it should give detailed information on the issue to help with quick troubleshooting.

Automation of recurring tasks

Automation aids in reducing the workload of an MSP’s network team, simultaneously increasing the productivity rate and lowering the rate of manual errors. Ensure the MSP tool you choose automates all the monotonous, recurring tasks that can be performed without human intervention. This will save a lot of time that you can instead apply to critical tasks or alerts.

ITSM integrations

Mending network issues faster is just as important as spotting errors proactively in your clients’ network devices. Rather than using one tool to monitor network devices and identify mishaps, and a second tool to help you fix them, it’s best to have a single tool that does it all. Integrating with ITSM tools is your solution. This can help you handle all the errors with different levels of criticality using the same tool.

Anticipating device failures

Foreseeing network issues can help with resolving them proactively before they turn into a device failure or a network downtime. With the right MSP tool, you can effortlessly ward off network mishaps in your multiclient atmosphere using effective reports.


A tool being feature-packed and cost-efficient are two sides of the same coin. The multiclient network monitoring tool you choose should not cost you a fortune. It is important to find the right balance between the price of the tool and the features it offers. Your tool should also be able to scale up easily as your business grows in the future as well.

Not sure where to start looking for a holistic multiclient network monitoring tool for your business? Give OpManager MSP a try now and learn how you can provide world-class service to your clients!