VoIP System Maintenance: Tech Experts Weigh In on Updates, Testing, and Best Practices


The rise of VoIP (Voice over Internet Protocol) phone systems has revolutionized business communications, offering cost-effectiveness, scalability, and advanced features. However, maintaining these systems is crucial for ensuring optimal performance, security, and compliance.

This article delves into the importance of regular updates and testing for VoIP phone systems. We also share insights from industry experts Blake Schwank from Colorado Computer Support and Lisa Mitchell from Progressive Computer Systems.

The Critical Role of VoIP System Updates

Blake Schwank, CEO of Colorado Computer Support, emphasizes the significance of regular updates for VoIP systems. “Just like any other computer-based technology, VoIP phone systems require routine updates for several reasons,” he says, citing enhanced security, improved performance, access to new features, and compliance with industry standards as key benefits of keeping systems updated.

The Role of Business Owners in VoIP System Maintenance

Business owners play a vital role in ensuring the proper maintenance of their VoIP systems. Schwank and Mitchell recommend that businesses stay engaged with their service providers, keeping abreast of the latest updates and security measures. They also encourage businesses to allocate resources for employee training, ensuring staff members can effectively utilize the VoIP system and report any issues.

The Future of VoIP and System Maintenance

As VoIP technology continues evolving and integrating with other advanced communication tools, such as AI and machine learning, proper system maintenance will become more complex. Mitchell foresees a future where “automated monitoring and predictive maintenance will become essential components of VoIP system management.”

Schwank shares similar sentiments, stating that “as VoIP systems become more sophisticated and interconnected with other technologies, businesses must be even more diligent in maintaining and updating their systems to stay ahead of potential threats and leverage the latest innovations.”

The Necessity of Routine VoIP System Testing

Lisa Mitchell, CEO of Progressive Computer Systems, highlights the importance of regular testing for VoIP phone systems. “Businesses must routinely test their VoIP phone systems to ensure all phone numbers are functional, phone trees are operating correctly, and the system performs optimally,” she explains. She refers to a recent incident at Colorado Computer Support, where a client’s VoIP phone system update went awry, resulting in their sales line ceasing to receive calls and potentially causing significant revenue loss.

Best Practices for VoIP System Maintenance

Both Schwank and Mitchell recommend implementing the following best practices to maintain the reliability and effectiveness of VoIP systems:

  1. Schedule Regular Updates: Establish a schedule for routine updates with your VoIP service provider, and perform these updates during off-peak hours to minimize disruptions.
  2. Monitor System Performance: Utilize monitoring tools to track your VoIP system’s performance and identify potential issues before they escalate into larger problems.
  3. Conduct Routine Testing: Regularly test all aspects of your VoIP phone system, including phone numbers, call routing, and system features.
  4. Provide Employee Training: Ensure your staff is well-trained in using the VoIP system and knows how to report any issues.
  5. Collaborate with a Trusted Service Provider: Partner with a reliable VoIP service provider for excellent support and assistance in maintaining your system.


VoIP phone systems have become integral to modern business communications, but they require regular updates and testing to perform at their best. By adhering to best practices and working closely with a trusted service provider, businesses can enjoy the many benefits of VoIP systems without risking costly downtime or security breaches. As technology evolves, staying up-to-date and vigilant in system maintenance will remain crucial for businesses that rely on VoIP for their communication needs.